Mortar and pestle

The company offers free product exchanges in the following cases:

1. Incorrect product delivered or does not match the details confirmed in the most recent order
2. Product is defective, damaged, or unusable from the manufacturer or due to damage during transit

Product exchange conditions

• Report the issue via LINE: @potteryclay or Facebook: Pottery Clay Thailand
• Attach a video of the package being opened and report the issue found within 7 days from the date of purchase in-store or the date of receipt (for online orders), along with proof of purchase such as a receipt or order number 
• The product must be unused and in new condition
• In cases where there is no receipt or proof of purchase, the company reserves the right to refuse an exchange or refund.